1. Who We Are
SellBridge is a product of Phalcon Technologies (“SellBridge”, “we”, “us”, or “our”).
For privacy-related questions or requests, you can contact us at:
Email: [privacy@sellbridge.com]
2. Information We Collect
Depending on how you use SellBridge, we may collect:
Account information
- Name
- Business email address
- Phone number
- Company name
- Job title
- Login credentials
Business information
Information you choose to store or process through SellBridge, including:
- Product information
- Orders
- Inventory
- Supplier information
- Customer information
- Warehouse information
- Marketplace information
- Invoices and business documents
Technical information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage information
- Log information
- Approximate location derived from technical information where appropriate
3. How We Use Information
We may use information to:
- Provide and operate SellBridge
- Create and manage accounts
- Process subscriptions and payments
- Provide customer support
- Synchronize connected platforms
- Process marketplace and business data
- Improve platform performance
- Provide analytics and reporting
- Detect fraud and security threats
- Communicate important service updates
- Develop and improve our products
- Comply with legal obligations
4. Customer Data
If you use SellBridge to process information about your customers, employees, suppliers, or other individuals, you remain responsible for determining the appropriate legal basis for processing that information.
Depending on the service and applicable law, SellBridge may act as a data processor/service provider, while your business may act as the data controller/business.
Where required, the parties may enter into a Data Processing Agreement.
5. Legal Basis for Processing
For users covered by GDPR or similar privacy laws, we may process personal information based on:
- Performance of a contract
- Legitimate interests
- Consent
- Compliance with legal obligations
- Other lawful bases permitted by applicable law
6. Third-Party Services
SellBridge may use third-party service providers for functions such as:
- Cloud hosting
- Payment processing
- Email delivery
- Analytics
- Customer support
- Security
- Marketplace integrations
- Communication
- Infrastructure
These providers may process information on our behalf or independently according to their own privacy policies.
7. Marketplace & API Connections
When you connect SellBridge to a third-party marketplace or service, SellBridge may receive and process information made available through that connection.
The information processed depends on:
- The connected service
- Your permissions
- The integration configuration
- The APIs provided by the third party
You can disconnect integrations according to the functionality provided by SellBridge or the relevant third-party service.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal and business information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as necessary to:
- Provide our services
- Maintain your account
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
- Maintain appropriate business records
When information is no longer required, we may securely delete or anonymize it.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion
- Restricting processing
- Objecting to certain processing
- Requesting data portability
- Withdrawing consent
- Filing a complaint with a relevant data protection authority
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
11. International Data Transfers
SellBridge may use service providers and infrastructure located in countries other than your own.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
12. Cookies
SellBridge may use cookies and similar technologies to:
- Keep users signed in
- Maintain platform functionality
- Remember preferences
- Understand website usage
- Improve performance
- Measure marketing effectiveness
You can manage cookie preferences through your browser and, where applicable, our cookie management tools.
13. Children’s Privacy
SellBridge is a business-focused service and is not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
14. Marketing Communications
Where permitted by law, we may send product updates, service announcements, or marketing communications.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication.
Service-related communications may still be sent when necessary to operate your account.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
If we make significant changes, we may provide notice through the website, platform, or email where appropriate.
The updated policy will include a revised “Last updated” date.
16. Contact Us
For privacy questions, requests, or concerns:
Phalcon Technologies
Email: [privacy@sellbridge.com]
Website: [sellbridge.com]